SHIPPING AND RETURN FAQ’S
What do I do if the wine arrives damaged?
Despite our best efforts to secure wine shipments, wine bottles are fragile, and breakage can occur from time to time. Please take a picture of the damaged bottles and packaging, and contact our Guest and Member Services team to quickly resolve your order.
What do I do if the wine I purchased is corked?
As cork is a natural product, it on occasion may feature flaws that remain undetectable until the wine is opened. Wines purchased directly from our winery are guaranteed, as long as the bottle, cork and wine are returned to us for testing.
Are there any restrictions?
Please note that we will happily replace wines purchased directly from the winery, given that they are still available; however, we cannot replace Mullan Road Cellars wines purchased from other wine retailers or restaurants. In rare instances, we reserve the right to deny our return policy to customers who we suspect are attempting to abuse the policy.
What happens if I miss the wine delivery and it gets returned to you?
Please be mindful of when your wine is due to arrive and make arrangements for someone over the age of 21 to receive the wine. After the driver makes three unsuccessful attempts, the wine is returned to us, and we are unable to re-sell those bottles. We are happy to re-ship fresh wine out to you for an additional charge.
I need to have my shipment sent to a different addressor change the delivery date, can you redirect it?
If you would like a shipment to be re-directed to a different address once it is en route, please contact us at 800.588.0298 or email firstname.lastname@example.org. This service is only available as long as both addresses are in the same state and will result in additional shipping charges.
Can I have my shipment delivered on a weekend day?
Our carriers do not operate on Saturdays and Sundays.
Can the shipper deliver at a specified time?
Our carriers provide tracking information with daylong delivery windows and are unable to narrow those windows.